Customer care
Frequently asked questions
Quick answers for ordering, delivery, fragrance care, and account support.
How do I track an order?
Sign in and open Track your order in your account. Each order shows its current progress, carrier, and tracking number once dispatched.
Can I change my delivery address?
Contact support immediately with your order number. Changes are only possible before carrier handover.
How should I store perfume?
Keep the bottle upright, tightly closed, and away from direct sunlight, heat, and rapid temperature changes.
My parcel arrived damaged—what should I do?
Stop using the product and keep the complete parcel, bottle, box, invoice, shipping label, and protective packaging. Contact support within 48 hours of recorded delivery with your order number, an uninterrupted parcel-opening video, and clear photos of the parcel and damage. Do not discard or return anything until our team provides written instructions. Requests outside the 48-hour window or without sufficient evidence may be declined.
I cannot access my account
Use Forgot password on the sign-in page. If the email does not arrive, check spam and confirm that you entered the address used for your order.
Last updated: 27 July 2026