Customer care
Returns & refunds
A clear, limited policy that protects product hygiene and helps us resolve genuine fulfilment issues quickly.
Strict eligibility window
Report a damaged, leaking, incorrect, or manufacturing-defective item within 48 hours of recorded delivery. Requests received after 48 hours are not eligible. The item must remain unused and you must retain the bottle, box, invoice, shipping label, and all protective packaging while we review the claim.
Evidence required
Send your order number, an uninterrupted parcel-opening video, and clear photographs showing the outer parcel, shipping label, internal packaging, batch details, and issue. Claims with missing, edited, unclear, or inconsistent evidence may be declined.
Items we do not accept
We do not accept change-of-mind returns or returns based on fragrance preference, perceived longevity, projection, packaging variation, or a reaction to notes that were accurately described. Opened, sprayed, used, altered, decanted, or tampered products are not returnable unless we verify a manufacturing defect.
Review, replacement, and refund
Do not send a parcel without written approval. If the claim is accepted, we may arrange collection and offer a replacement first; a refund may be issued when replacement is unavailable or required by applicable law. Returned items are inspected before resolution. Approved refunds go to the original payment method and may take 5–10 business days to appear.
Delivery and return exceptions
Refused deliveries, incorrect or incomplete addresses, failed delivery attempts, and parcels returned because the recipient was unavailable may incur forward and return shipping charges. Nothing in this policy limits consumer rights that cannot legally be excluded.
Last updated: 27 July 2026